Frequently Asked Questions
Plan Features
Everything You’ll Need to Know
-
When can I enroll?
-
- All benefit eligible employees: during Open Enrollment.
- New Hires: within 30 days from your date of hire
-
-
How do I enroll?
-
- CLICK HERE to schedule an appointment with a Benefits Counselor.
- A Benefits Counselor will call you at your scheduled appointment time.
-
-
When will my benefits be effective?
-
- All employees after Open Enrollment: 10/01/2024
- New Hires: 1st of the month following 60 days from date of hire
-
-
How do I file an Aflac claim?
-
- Online claim form: CLICK HERE to go to the Aflac Group Insurance site where you can download a claim form or file your claim online.
- Paper claim form: Download the appropriate claim form below. Then complete and submit your completed claim form to Aflac. Instructions are on the claim forms.
-
Plan Documents
Websites
Contacts
Aflac Customer Service
Mon - Fri, 8:00am - 8:00pm EST
(800) 433-3036
Aflac Group Claims
Email: [email protected]
Aflac Group Claims
Fax: 866-849-2970